Talk:Draft User Survey Questions
Brainstorm for Types of Questions
- Demographic Questions (radio buttons with prefer not to answer, other)
- Age range
- Gender
- Disability
- Contact Information
- Name
- Phone
- Devices used
- Equipment
- AT used
- What people do when and where
- Combinations of devices
- Applications used
- How devices are used (iPAD used to control PC)
- What is easy/what is hard
- How do you use social media/listen to music etc
- What the preferred device is and when they use that device/ what tasks etc
- Expectation/complain on features of mobile device to improve the accessibility?
How users with disabilities are using or not using – what combinations there using etc.
Additional questions:
- Kind of devices people have tried using
- Country demographics (differences among different types of phones)
- Does the device have buttons
- Do you use the buttons over using a touchscreen
- hardware/operating system specifications (including directions on how to find the info)
Open-ended questions:
- What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
- Is there anything else you want to say?
Further thoughts:
- Contact back information optional, last
- Say how long it will take to fill out the survey
- What type of survey? Using an already existing survey mechanism of the W3C has?
- Allow people to fill it out in multiple sessions.
- Allow it to be completed on a mobile phone
- Multiple languages?
- Make sure it's not Eurocentric
- Choose the language at the beginning of the survey
Gavin's Questions
1. In what ways are mobile device(s) (including touchscreen mobile devices/smartphones/tablets), most effective in every day life? Please name specific devices and describe effective or less successful features.
- For individuals who are deaf or hard of hearing
- For individuals who have limited mobility
- For senior citizens
- For individuals who have alzheimers/dementia
- For individuals who are on the autism spectrum
- For individuals who are visually impaired
2. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones? If so why?
3. In what areas of everyday life do you use a smartphone/tablet?
4. Do you use a smartphone/tablet in connection with checking TV listings or controlling your TV via a companion app?
5. Do you use a smartphone/tablet to access any of the following via the web or a native app?
- Social media
- Banking
- Shopping
- Gaming
- Watch TV
6. Would you prefer to use a smartphone to access content via the web or download a native app via an app store? Please say why you prefer?
7. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?
- What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
- What are the advantages of the modification?
- What are the disadvantages of the modification?
Alan's Questions
- Explain the role that mobile devices have in your life.
- I use my mobile phone for:
- It helps me do:
- Without it I could not do:
- The accessibility feature(s) I use most are:
- The accessibility feature(s) I would like to be improved are:
- The accessibility feature(s) I do not use are:
- I use my mobile tablet for:
- It helps me do:
- Without it I could not do:
- The accessibility feature(s) I use most are:
- The accessibility feature(s) I would like to be improved are:
- The accessibility feature(s) I do not use are:
- Are there apps you would use if they were more accessible?
- Financial
- Travel
- Word processor
- Videos
- Music
- Social media sites
- Other
- What accessibility feature do you need the most?
- Zoom
- Increase text size
- Screen reader
- Alternate input method
- Speech recognition
- Captions
- Other
- What accessibility feature do you need the least?
- Zoom
- Increase text size
- Screen reader
- Alternate input method
- Captions
- Speech recognition
- Other
- Are there apps that lack an accessibility feature that you would like improved?
- Device:
- App:
- Accessibility Feature:
- Are there devices that you feel do not support a specific accessibility feature more than others?
- Device:
- App:
- Accessibility Feature:
- I use my mobile phone for:
Kim's Open Ended Questions
- What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
- Is there anything else you'd like to say?
Demographic Questions
- Demographics
- Age (radio buttons)
- Under 10
- 10-18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-65
- 65+
- Prefer not to answer
- Respondents that didn't answer
- Gender (radio buttons)
- Male
- Female
- Prefer not to answer
- Disability (checkboxes)
- Blind
- Low vision
- Color blind
- Deaf
- Hard of hearing
- Physical/Motor
- Learning Disabled/Dyslexic
- Other (textbox)
- Age (radio buttons)
Recruit for the survey – worldwide perspective
- Get Simon Harper involved
- Other A11Y specific groups?
- Assistive technology provider blogs for example GW micro, start a list of those groups?
- Andrew Arch can get contacts in Australia
- Twitter, Facebook (groups in minutes), LinkedIn
- Detlef: I can use our network to distribute via INCOBS and Hoerkomm projects in germany
- Jeanne: can check on asking W3C offices for translation
Additional questions from Kathleen and Jan
- Do you currently use a mobile phone?
- Yes
- No
If yes is selected, ask these questions
If no is selected, ask these questions
- Have you used a mobile phone in the past?
- Yes
- No
If yes is selected, ask these questions:
- What mobile phone(s) have you used in the past?
- [open ended question]
- Why are you no longer using a mobile phone?
- Lack of accessibility of the phone itself
- Lack of accessible applications for the phone
- Currently no need for a mobile phone
- Lost/stolen/broken
- Company phone
- Financial reasons
- Other – please explain
I would replicate these questions in the tablet section.
Survey Questions DRAFT Feb 2014
Usage
- Do you use a mobile phone?
- Yes
- No
- If yes is selected, ask these questions
- Which mobile phone(s) do you use? (list mobile phones)
- What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
- Provide list of operating systems based on selection of mobile phone [-- RECOMMEND TAKING THIS OUT --]
- How frequently do you do updates? [-- RECOMMEND TAKING THIS OUT --]
- As soon as it is available
- When someone tells me to do it
- Several months after it comes out
- Only when required
- Other: please explain
- Have you tried other phone(s) and stopped using them?
- Yes, please explain
- No
- How often do you use your mobile phone?
- Everyday
- 5 days a week
- 2-3 days a week
- Occasionally
- I do not use accessibility features
- Other: please explain
- What do you use your phone for?
- Financial
- Travel
- Word processor / dictation
- Record information such as meetings, lectures, conversations
- Video
- Music
- Social Media
- Gaming
- Shopping
- Watch TV
- Phone Calls
- Text Messages
- Other: In what areas of everyday life do you use a phone?
- Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
- Financial
- Travel
- Word processor / dictation
- Record information such as meetings, lectures, conversations
- Video
- Music
- Social Media
- Gaming
- Shopping
- Watch TV
- Phone Calls
- Text Messages
- Other: please list
- What accessibility settings do you use on your mobile phone? (multiple choice)
- Screen reader such as VoiceOver or Talkback
- Zoom
- Text size
- Invert colors
- Color contrast settings
- Speak text
- On/off labels
- Hearing aids
- Subtitles & Captioning
- LED Flash for Alerts
- Mono Audio
- Noise Cancellation
- Guided Access
- Switch Control
- Assistive Touch
- Custom Gestures
- Speech to Text
- Other: please tell us what you use?
- How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
- Everyday
- Most of the time
- Some of the time
- Occasionally
- I do not use accessibility features
- Other: please explain
- Do you use a mobile tablet?
- Yes
- No
- If yes is selected, ask these questions
- Which mobile tablet(s) do you use?
- What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
- provide list of operating systems based on selection of mobile tablets [-- RECOMMEND TAKING THIS OUT --]
- How frequently do you do updates?[-- RECOMMEND TAKING THIS OUT --]
- As soon as it is available
- When someone tells me to do it
- Several months after it comes out
- Only when required
- Other: please explain
- Have you tried other tablets(s) and stopped using them?
- Yes, please explain
- No
- How often do you use your mobile tablet?
- Everyday
- 5 days a week
- 2-3 days a week
- Occasionally
- What do you use your mobile tablet for?
- Financial
- Travel
- Word processor / dictation
- Record information such as meetings, lectures, conversations
- Video
- Music
- Social Media
- Gaming
- Shopping
- Watch TV
- Other: In what areas of everyday life do you use a tablet?
- Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
- Financial
- Travel
- Word processor / dictation
- Record information such as meetings, lectures, conversations
- Video
- Music
- Social Media
- Gaming
- Shopping
- Watch TV
- Other: please list
- What accessibility settings do you use on your mobile tablet? (multiple choice)
- Screen reader such as VoiceOver or Talkback
- Zoom
- Text size
- Invert colors
- Color contrast settings
- Speak text
- On/off labels
- Hearing aids
- Subtitles & Captioning
- LED Flash for Alerts
- Mono Audio
- Noise Cancellation
- Guided Access
- Switch Control
- Assistive Touch
- Custom Gestures
- Speech to Text
- Other: please tell us what you use?
- How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
- Everyday
- Most of the time
- Some of the time
- Occasionally
- I do not use accessibility features
- Other: please explain
- Do you use a laptop or desktop computer?
- Yes, I use a PC
- Yes, I use a MAC
- Yes, I use both a PC and a MAC
- No
- If yes, then ask the following:
- Please tell us what model of laptop or desktop computer? [-- RECOMMEND TAKING THIS OUT --]
- What accessibility settings do you use on your laptop or desktop computer? (multiple choice) (NOTE WE NEED TO WORK ON THIS LIST)
- Screen reader (such as JAWS, WindowsEyes, NVDA, System Access, VoiceOver)
- Screen magnifier (such as ZoomText, MAGic)
- Dragon Naturally Speaking
- Kurzweil
- Read & Write Gold
- Other: please tell us what you use?
- How often do you use accessibility features and programs? [-- RECOMMEND TAKING THIS OUT --]
- Everyday
- Most of the time
- Some of the time
- Occasionally
- I do not use accessibility features
- Other: please explain
- When do you use your desktop or laptop instead of your mobile phone or tablet?
- Do you use a smartphone/tablet as a control for other appliances (e.g. TV, thermostat, security)?
- Yes
- No
- Please comment [text field]
Preferences
- Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones?
- Yes
- No
- Please explain
- If you have a choice between a mobile web site and a mobile app, which would you typically choose? [mobile web site, mobile app, don't know]
- Mobile Web Site
- Mobile App
- Don't Know
- Please explain your selections above.
- If you a choice between desktop/laptop, mobile phone or a mobile tablet, which device would you choose to do the following:
- Financial
- Travel
- Word processor / dictation
- Record information such as meetings, lectures, conversations
- Video
- Music
- Social Media
- Gaming
- Shopping
- Watch TV
- Phone Calls
- Text Messages
- Please explain your selections above.
- Does your mobile phone or tablet have a keypad and touch screen? [-- RECOMMEND TAKING THIS OUT --]
- Keypad only
- Keypad and touch screen
- Touch screen with external keyboard
- Touch screen only
- Do you use the keypad or keyboard over using a touchscreen?
- Yes
- No
- My device does not have touchscreen
- Depends, please explain
- Do you use the keypad or keyboard over using a touchscreen?
- If yes to external keyboard, ask these questions
- When do you use an external bluetooth keyboard?
- Writing emails, notes etc.
- Navigate the device/page
- Perform commands
- Other, please list usage
- How often do you use an external keyboard?
- Everyday
- Most of the time
- Some of the time
- Occasionally
- When do you use an external bluetooth keyboard?
Suggestions
- What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?
- What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
- What are the advantages of the modification?
- What are the disadvantages of the modification?
- Are there apps that lack an accessibility feature that you would like improved?
- Device:
- App:
- Accessibility Feature:
- Are there devices that you feel do not support a specific accessibility feature more than others?
- Device:
- App:
- Accessibility Feature:
- What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today?
- Is there anything else you'd like to say?
Demographics
- Age (radio buttons)
- Under 10
- 10-18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-65
- 65+
- Prefer not to answer
- Gender (radio buttons)
- Male
- Female
- Other
- Disability (checkboxes - multiple selection)
- Blind
- Low vision
- Color blind
- Deaf
- Hard of hearing
- Physical/Motor
- Learning Disabled/Dyslexic
- Other (textbox)
- Country (list of countries)
Contact Information (optional)
[-- RECOMMEND TAKING THIS OUT OR A SEPARATE SURVEY--]
- Name
- Job Title
- Phone Number