Improving Government through better use of the Web

It’s no secret that just as the web has revolutionised business, the media, and many other parts of our lives, it is also revolutionising how governments and citizens interact, and how government provide services. But how to do it well is still something of a black art. In this keynote presentation, the lead of the W3C's eGovernment initiative, Jose Manuel Alonso, looks at the opportunities the web provides governments, the challenges, old and new, the web poses, and the role of the W3C in helping to develop underlying, interoperable technologies with which to build these services. Jose's presentation will cover best practices and methodologies for providing eGovernment services, and look at case studies of how governments and communities are connecting via the web around the world.